Refund policy

1. General

This Returns & Refunds Policy (“Policy”) governs requests for refunds, replacements, or cancellations relating to products and subscription services provided by The Storyteller Society.

2. Non-Returnable Goods

2.1 Due to the customised and printed-to-order nature of our subscription materials, we do not accept returns for change of mind.

2.2 Physical items received through the subscription cannot be returned unless they are defective as defined in this Policy.

2.3 If the items are defective as defined in this policy, a return will be accepted for 30 days from receipt of goods.

3. Damaged or Defective Items

3.1 If an item arrives damaged or defective, customers must notify us within 7 days of delivery. 

3.2 We may request photographic evidence to verify the issue.

3.3 Once approved, we may, at our discretion:

(a) issue a replacement;

(b) provide an alternative remedy; or

(c) refuse a remedy if damage is determined to be caused after delivery.

4. Lost Items

4.1 An item is considered “lost” only after:

(a) 15 business days for Australian deliveries;

(b) 8 weeks for international deliveries.

4.2 If deemed lost, we may issue a replacement or suitable resolution.

5. Incorrect Addresses

5.1 It is the customer’s responsibility to provide accurate shipping information.

5.2 We are not liable for items lost due to incorrect or incomplete addresses.

6. Subscription Cancellations

6.1 Subscriptions renew automatically unless cancelled by the customer.

6.2 Cancellations apply only to future billing cycles.

6.3 Fees already processed cannot be refunded.

7. Statutory Rights

This Policy does not override rights provided under the Australian Consumer Law or other applicable jurisdictions.

8. Contact

For Refund inquiries go to the Contact Us page.