Shipping policy
1. General
This Shipping Policy (“Policy”) applies to all purchases and subscription services provided by The Storyteller Society (“we”, “us”, “our”). By placing an order, you agree to the terms set out herein.
2. Packaging
Your envelope is:
- 130mm × 184mm Bright White felt textured
- Printed with a subtle emblem so you know it's from us.
- All contents are printed on quality papers and card stock.
3. Dispatch Schedule
3.1 Monthly subscription items are dispatched during the first week of each calendar month.
3.2 Orders received after the monthly cut-off date will be fulfilled in the subsequent month’s dispatch.
3.3 Dispatch dates may vary due to operational requirements, public holidays, or unforeseen circumstances.
4. Shipping Locations
4.1 We ship to customers within Australia and internationally.
4.2 If shipping to a particular region is unavailable, this will be indicated at checkout.
5. Shipping Fees
5.1 Postage is included within the subscription price unless otherwise stated.
5.2 Any additional shipping charges for special items, limited editions, or promotions will be disclosed at checkout.
6. Delivery Timeframes
6.1 Estimated delivery timeframes are:
(a) Australia: 3–10 business days;
(b) International: 2–6 weeks. Postal times may vary due to customs and local carriers.
6.2 Delivery timeframes are approximate and may vary due to postal delays, customs processing, or service disruptions.
6.3 We are not responsible for delays caused by third-party carriers or customs agencies.
6.4 Tracking is not included to preserve affordability and authenticity.
7. Customs Duties and Taxes
7.1 International customers are responsible for any applicable customs duties, taxes, or import fees.
7.2 We are not liable for items delayed or returned due to customs intervention.
8. Risk of Loss
8.1 Risk of loss passes to the customer upon dispatch.
8.2 We are not liable for items lost due to incorrect or incomplete address information provided by the customer. Please ensure your address is correct before the month’s cut-off. We cannot reship for address errors.
9. Missing or Damaged Items
9.1 Customers must notify us within 7 days of delivery if an item is damaged.
9.2 If an item is not received within the expected timeframe, customers must contact us for investigation.
9.3 Replacements are issued at our discretion following reasonable assessment.
10. Contact Information
For any further shipping inquiries, please go to the Contact page.